Jandre Help Desk CALLS & QUOTES

YOUR SERVICE DESK

Everything starts
with a call.

UsernamePassword

SERVICE WORKSPACE

Calls & quote requests

NEW REQUEST

Log a call

Client *Issue / call title *Logged by

Site / locationPriority

Site contact name *Site contact phone / email

Add site contact

Name *Phone

Describe the issue *Work required for the quote A quote is requiredAttach photosUp to 5 photos · JPG, PNG or WebP · 3 MB each. On a phone, choose photos or your camera.

Order, quote & jobcard

Order numberQuote number

Jobcard numberUpload jobcard

PDF or photo · 5 MB maximum · The jobcard number is read automatically; check it before saving. PDFs: first 5 pages. Uploading another file replaces the attached jobcard.

Add site contact

Name *Phone

Site contact

Site contact nameSite contact phone / email

Status

Progress / quote notes

Order, quote & jobcard

Order numberQuote number

Jobcard numberUpload jobcard

PDF or photo · 5 MB maximum · The jobcard number is read automatically; check it before saving. PDFs: first 5 pages. Uploading another file replaces the attached jobcard.

Quote questions & replies

Your message

Client register

Add a client

Client / company name *

Site contact personPhone

EmailAddress / site

Email notifications

Email recipients only when a new ticket is created. Status changes and messages appear in app notifications.

Enable notificationsNotification recipientsSender email

Email server (SMTP)Port

Use direct TLS (usually port 465)Account usernameAccount / app passwordLeave blank to keep the saved password. Enter this only on the host PC.

Recent notifications

Sent means accepted by the mail server. Failed emails retry automatically up to five times while the program is running.

User accounts

Add a user

Full nameUsernameInitial password

My account

Current passwordNew password

Phone sign-in

Fingerprint or face sign-in will be available with a passkey on your secure hosted address.

Confirm password to add a passkey

Create your account

Full nameYour usernameYour passwordConfirm password

App notifications

Install Jandre Help Desk

Android

Open this address in Chrome. Use Install now when available, or the browser menu → Add to Home screen → Install.

iPhone

Open this address in Safari. Tap Share → Add to Home Screen. Keep Open as Web App enabled if shown, then tap Add.

The app uses the same account and calls as the PC version. An internet connection is required to load and save calls.

Everything startswith a call.

Calls & quote requests

Everything starts
with a call.